Refund and Returns Policy

At FDW, we strive to ensure your complete satisfaction with every purchase. Please review our Refund and Returns Policy carefully before making a purchase.

Return Eligibility

  1. Time Frame: You have 30 days from the date of purchase to initiate a return or request a refund. Unfortunately, we cannot offer a full refund or exchange after 30 days.
  2. Condition of Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  3. Non-Returnable Items: Certain items are not eligible for return or refund, including:
    • Perishable goods (e.g., food, flowers, newspapers, magazines)
    • Intimate or sanitary goods
    • Hazardous materials, flammable liquids, or gases
    • Gift cards
    • Downloadable software products
    • Certain health and personal care items

Return Process

  1. Proof of Purchase: A receipt or proof of purchase is required for all returns.
  2. Return Address: Please do not return items directly to the manufacturer. Contact us for the correct return address.

Refund Conditions

  1. Partial Refunds: In certain situations, only partial refunds may be granted at our discretion, such as:
    • Items with obvious signs of use
    • Opened media items (e.g., CDs, DVDs, software, video games)
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error
    • Items returned more than 30 days after delivery
  2. Refund Processing: Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 30 business days.  

Sale Items

Only regularly priced items are eligible for refunds. Sale items are considered final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same item, please contact us via email.  

Gift Returns

  1. Items Marked as Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
  2. Items Not Marked as Gifts: If the item wasn’t marked as a gift when purchased, the refund will be issued to the original purchaser.

Shipping

  1. Return Shipping Costs: You are responsible for paying for your own return shipping costs. Shipping costs are non-refundable.
  2. Shipping Deductions: If a prepaid return label is provided by us, the cost of return shipping will be deducted from your refund.
  3. Shipping Insurance: We recommend using a trackable shipping service and/or purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.

Contact Information

If you have any questions regarding our Refund and Returns Policy, please contact us.

By making a purchase on our website, you acknowledge and agree to this Refund and Returns Policy.